Return and Refund Policy

The 30 day window

You may request a return within 30 days of delivery. The item must be unused, in its original condition, and repacked in its original packaging with all hardware and documentation included.

Furniture that has been assembled and then disassembled is usually not resaleable. Please dry-fit and check dimensions before you fully assemble a piece if you are unsure about keeping it.

How to start a return

Returns sent back without an authorisation may be refused or may not be refundable, because we have no way to match them to your order.

• Email support@homeiffy.com or call (202) 938-3566 with your order reference.
• Tell us which item you are returning and why. Photographs help, especially for damage.
• We will send you a return authorisation and instructions. Do not ship anything back before you have this.
• Repack the item in its original carton and attach the return label or booking details we provide.

Return shipping costs

For a change of mind return, you are responsible for return shipping. We will either provide a prepaid label and deduct the actual cost from your refund, or let you arrange your own carrier.

Return freight on large items is genuinely expensive, often comparable to the outbound cost shown in our Shipping Policy. We tell you the amount in writing before you commit to the return, so there are no surprises.

If the item is damaged, defective or not what you ordered, return shipping is free and we cover it in full.

Damaged, defective or incorrect items

If your furniture arrives damaged, has a manufacturing defect, or is simply not the item you ordered, contact us within 72 hours of delivery for transit damage, or as soon as you find it for a defect.

Send us photographs of the item, the damage and the packaging. We will arrange, at our cost and at your choice where practical: a replacement part, a replacement item, a repair, or a full refund including original shipping.

You will never pay return shipping for an item that arrived damaged or defective.

Restocking

We do not charge a restocking fee on items returned in original, resaleable condition within the 30 day window.

A deduction of up to 25 percent may apply where an item is returned assembled, without its original packaging, or with damage caused after delivery. We will always tell you the amount and the reason before processing the refund.

Items we cannot accept back

• Items returned more than 30 days after delivery.
• Items damaged by misuse, improper assembly, modification or accident after delivery.
• Items returned without their original packaging where that packaging was required to ship safely.
• Products made or modified to your custom specification.
• Clearance or final sale items, which are marked as such on the product page before purchase.

Cancelling an order

You can cancel free of charge at any point before your order is dispatched. Contact us as soon as possible with your order reference.

Once an item has been dispatched, cancellation is handled as a standard return and return shipping applies.

Refunds

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. How quickly it appears on your statement depends on your bank or card issuer.

Refunds include the price of the item and any sales tax paid on it. Original outbound shipping is refunded when the return is due to damage, a defect or our error, and is not refunded on a change of mind return.

Exchanges

The fastest way to exchange an item, including for a different finish or upholstery, is to return the original for a refund and place a new order. This avoids waiting for the return to arrive before the replacement ships.

Warranty claims

Defects appearing after the 30 day return window are handled under the one year warranty set out in our Terms and Conditions. Contact us with your order reference and photographs.

Contact us about a return

• Homeiffy LLC
• 4318 HWY 21, Burkville, AL 36752
• Email: support@homeiffy.com
• Phone: (202) 938-3566