Shipping Policy

Where we ship

We currently ship to residential and business addresses in the 48 contiguous United States.

We do not ship to Alaska, Hawaii, United States territories, PO boxes, APO or FPO addresses, or international destinations. If you need delivery to one of these, contact us before ordering and we will tell you whether we can arrange a freight quote.

How shipping is calculated

Furniture does not ship at one flat rate, because a nesting table set and a queen platform bed are completely different problems for a carrier. We price shipping by the size and handling requirements of each item, then adjust for your destination. The full amount is shown at checkout before you pay.

Destination adjustments

• Orders delivering to the Northeast corridor carry an 8 percent regional adjustment.
• Orders delivering to California carry a 5 percent regional adjustment.
• Multi-item orders are priced per item and per carton, since each piece is handled separately by the carrier.

Processing and transit times

Orders are processed within 1 to 3 business days. You will receive tracking information by email once your order leaves our fulfilment partner.

Freight deliveries

Larger pieces ship by freight rather than parcel carrier. The freight company will call you to schedule a delivery appointment, usually within a four-hour window. Someone aged 18 or over must be present to receive and sign for the delivery.

Standard freight service is threshold delivery: the carrier brings the item to the first dry, covered space at your entrance, such as a garage or just inside the front door. It does not include carrying items upstairs, unpacking, assembly or packaging removal.

Tell us at checkout about stairs, narrow doorways, elevator restrictions or gated access. Carriers may refuse a delivery they cannot complete safely, and a redelivery fee may apply.

Inspect your delivery before you sign

This matters, and it is the one step customers most often skip. Once you sign a clean delivery receipt, it becomes much harder to claim transit damage.

• Check every carton for crushing, punctures, water staining or a rattling sound before signing.
• If a carton looks damaged, write "damaged" or "subject to inspection" on the delivery receipt before you sign it.
• Photograph the packaging and the item before and during unpacking.
• Report visible transit damage to us within 72 hours of delivery, with photographs.
• Do not refuse a whole delivery for minor packaging scuffs. Note it, accept it, and contact us.

Missed deliveries and address changes

If you miss a scheduled freight appointment, the carrier will attempt to reschedule and a redelivery fee may be passed on to you. If we cannot deliver after repeated attempts, the order may be returned to us and refunded less the outbound and return shipping cost.

We can change a delivery address only before the order is dispatched. Contact us immediately if you need to change it.

Split shipments

Items in one order may ship separately if they come from different fulfilment points or belong to different shipping classes. You are not charged twice for this. Each shipment gets its own tracking notification.

Delays outside our control

Severe weather, carrier network disruption, natural disasters and other events beyond our reasonable control can delay delivery. We will keep you informed and will not treat those delays as a breach of these terms.

Questions about a shipment

• Homeiffy LLC
• 4318 HWY 21, Burkville, AL 36752
• Email: support@homeiffy.com
• Phone: (202) 938-3566